Careers at Airbnb

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

The API Technical Specialist acts as the bridge between Ops and Engineering. TheAPI Technical Specialist is the first line of defence when troubleshooting bugs and API errors. They are solutions driven. They will understand that rapid and thorough resolutions are necessary in maintaining strong API partnerships, and crucial to Airbnb’s reputation within the community.

The API Technical Specialist is well versed in JavaScript, JSON, XML, Ruby on Rails and Message Queues. They will collaborate with the non-technical internal teams that detect issues and bugs, and communicates cross-functionally when necessary. While the API Technical Specialist has a background in coding, they also understand how to speak to external business partners and member of Airbnb’s Ops and Customer Experience teams.

Please note this is a 12-month contractor position based in our Tokyo office. In this role you will be employed by a third party agency.

Key Responsibilities

  • Organizes, prioritizes, and investigates escalated issues
  • Guides API partners on how to use the API
  • Maintains agreed upon SLA for resolving issues
  • Communicates effectively to technical and non-technical internal teams
  • Creates and maintains documentation on common issues; potentially manages technical community forums and/or leads technical calls with partner developers. 


  • Experienced working with APIs
  • Well versed in JavaScript, JSON, XML, Ruby on Rails, MessageQueue
  • Enjoys educating external partners on best practices using APIs
  • Support Engineer experience recommended
  • Knows how to communicate effectively and with grace
  • Interest in hospitality a plus!

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply.

API テクニカル・スペシャリスト (契約社員)
API Technical Consultantの役割は、オペレーションチームとエンジニアリングチームの架け橋となり、APIのエラーやバグ、トラブルシューティングを担当します。またAPIパートナーとの関係を維持するために、迅速かつ充分な解決策を提供します。
API Technical Specialistは、JavaScript, JSON, XML, Ruby on Rails, Message Queuesに精通していることが求められています。また社内のオペレーションチームと連携して問題点やバグを検知し、クロスファンクショナルなコミュニケ=ションを実施します。
API Technical Specialistはコーディングが主業務となりますが、外部のビジネスパートナーやAirbnbのオペレーションやカスタマーエクスペリエンスのチームとのコミュニケーション能力も重要になります。
  • エスカレーションが上がってきたAPIの問題点を整理し、優先付けし、調査を実施する
  • APIの利用方法をAPIパートナーにガイドする
  • 問題解決に際してSLAを遵守する
  • テクニカルチーム、オペレーションチームと効果的なコミュニケーションを行う
  • パートナーや開発ベンダーとの打ち合わせを行い、会議をリードする


  • JavaScript, JSON, XML, Ruby on Rails, MessageQueueに精通していること
  • 外部ベンダーのAPI利用をサポートした経験があること