Founded in 2008, Airbnb’s mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace provides access to 5+ million unique places to stay in more than 81,000 cities and 191 countries. With Experiences, Airbnb offers unprecedented access to local communities and interests through 15,000 unique, handcrafted activities run by hosts across 1,000+ cities around the world. Airbnb's people-to-people platform benefits all its stakeholders, including hosts, guests, employees and the communities in which it operates. 

In order to build the world's most loved travel company, we need the world's most interesting and talented people. Are you one of them?  If so, we want to talk to you!

Trust is the foundation of our global community. To help build that trust, we want the interactions between our hosts and guests to embody our community and company values so that everyone can continue to travel safely and securely.  

The values and expectations articulated by our Community Policies result in intentional, consistent outcomes for our community members.  The team is focused on transforming our Community Policies into accessible guides for our agent and Partner teams, and collaborating with our cross-functional partners to continuously maintain and improve our policies.  This team helps us build, communicate, and apply our rules for what is permitted on Airbnb.

For the role of Policy Lead, we’re looking for a proven leader who is eager to work cross-functionally and whose success will require seamlessly blending human-centric and analytic problem solving. This leader will tackle difficult content moderation questions, balancing the safety and expression needs of our community and business and operational challenges. This leader will do fast-paced research, writing, and partner coordination, with some irregular work hours to handle safety-related escalations on our service, including weekends.

Role & Responsibilities

  • Work as part of a global team to design and implement decision-driven policy enforcement workflows and associated materials for Airbnb and our partners

  • Project manage policy projects, including proactive and ongoing communication with internal and external stakeholders. Key topics will include (but are not limited to) dangerous speech, content moderation, anti-discrimination 

  • Identify and action on opportunities to improve alignment of policy enforcement workflows to vision and intent of authoritative policy texts

  • Collaborate closely with the global Operations team and other internal stakeholders to improve and maintain feedback loops from front-line policy enforcement activities to policy design

  • Design and lead activities to measure efficacy of policies and supporting enforcement activities

  • Build relationships with and serve as subject-matter expert and advisor for cross-functional stakeholders across the business including but not limited to Public Policy, Legal, Product, Communications and Business Development

  • Research, build and communicate global policies that impact broad-reaching issues of safety and expression

Requirements

  • 10+ years experience in an Operations, Policy, Legal, or Trust and Safety environment; policy enforcement experience strongly preferred

  • Exceptional written and verbal communication skills. 

  • Experience managing multi-partner projects

  • Clear facility with novel and highly abstract ideas; Ability to formulate responses quickly and accurately

  • Demonstrated experience problem-solving in demanding environments

  • Coordinate team processes, and multiple large projects

  • Contribute to investigations of high-profile and grey area policy issues

  • Proven ability to set vision and direction for new teams, prioritizing objectives and resources to scale impact over time.

  • Demonstrated expertise for breaking down challenging, layered instructions into logical, accessible choices. 

  • Natural coalition builder, with demonstrated experience leading complex, cross-functional projects in a demanding environment.

  • Thoughtful judgment, strategic thinker, and ability to work well under pressure.

  • Exceptional presentation, written, and oral communication skills

  • Strong time management and prioritization capabilities.

  • University degree or equivalent years of work experience (minimum 8 years)

  • Occasional global and regional travel required.

 

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We provide equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.