The Challenge: Setting up a team at Airbnb with focus on building a functional vision and championing the use of data in making key business decisions. 

What you’ll do 

  • Build and update dashboards in Tableau and Superset to drive actionable insights and self-service for stakeholders 
  • Help maintain our Tableau Ecosystem across our Global Partner network for accurate and reliable CS operations feedback 
  • Acts as a consolidation point for all CX related database needs and data integrity issues 
  • Investigates data quality issues reported by business analysts and finds solutions/fixes 
  • Collaborates with data engineering and data science to investigate such data issues 
  • Interfaces with data engineering to drive prioritization and accountability of data needs 
  • Builds case for necessary resources within data engineering to support CX data needs 
  • Ensures data quality and data integrity to manage CX data assets to be analysis ready 
  • Automate routine reporting to dashboards with advanced filtering and deep dive capabilities 
  • Establish standards for metadata/taxonomy, metrics, query, reports and scorecards 
  • Creates specifications and generates reports and analysis mapping to business needs 
  • Provide consultation and lead cross-functional teams to address business issues 
  • Directly produce datasets and reports for analysis using databases and reporting tools 
  • Push for continuous improvement when it comes to best in class data visualization 
  • Ad-hoc reporting and analysis to support key Customer Support initiatives 
  • Provide actionable data-driven recommendations to stakeholders’ business questions 

 

What you need to succeed 

  • A minimum of 5 years of overall experience. 
  • Graduate in Economics, Business, Engineering, or other quantitative focus 
  • Expertise with Tableau with minimum 2 years experience in building enterprise level dashboards 
  • Excellent SQL skills and expertise in Microsoft Excel and various business intelligence and analytical tools 
  • Expert with using Google Suite i.e. Google Sheets, Google Slides 
  • Passion for Data Visualization and driving user adoption of dashboards 
  • Impeccable attention and commitment to creating clean reproducible code 
  • Strong analytical capabilities & logic driven mindset 
  • Understanding of data gathering, inspecting, cleansing, transforming, and modelling / diagramming techniques 
  • Excellent time management skills and ability to prioritize work 
  • Flexibility to adapt to changing requirements to meet stakeholder needs 
  • Ability to thrive in a dynamic environment with a high degree of ambiguity 
  • Communication skills with the ability to distill complex subjects to a wider audience