Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

As a member of the Global Connectivity Partnership Leadership Team, you will be responsible for leading and developing a high-performing team responsible for the management, enablement, and performance management of strategic supply partnerships, including distribution software companies and other IT solutions for Airbnb’s Connectivity partners (Channel managers and property managers).

The Senior Connectivity Partner Lead is responsible for managing and executing regional strategies to the overall Connectivity strategy. As a player/coach for a team of Connectivity Partner Managers you will be accountable for helping grow Airbnb’s business through software partners in a specific region. You will be responsible for setting up team and regional strategies, exceeding quarterly business and technical KPIs, establishing world-class account management practices, and mentoring and motivating your team members. You will be reporting to the Director, Global Connectivity Partners.

Responsibilities

  • Manage distributed team of Connectivity Partner Managers in the region and assist in partner management and new business development for supply acquisition
  • Responsible for the team to meet and exceed quarterly revenue, supply acquisition goals and other OKRs
  • Develop and execute regional playbook in accordance to global strategy, working closely with a distributed team of Partner Managers, field teams and ENT account managers;
  • Create operational rhythm, establish and track KPIs, analyze business growth and other key metrics to identify trends, drive new business opportunities, and ensure resolution of business challenges with a sense of urgency
  • Establish and maintain successful business practices for managing strategic connectivity partners
  • Drive success for a few strategic partners in the region and be a coach/player to the regional Connectivity team members
  • Monitor business needs across region and work closely with Product, Technical Support, and Regional Sales Leads to help drive feature adoption and business performance
  • Serve as primary Airbnb point of contact for all internal questions, escalations and service improvements regarding connectivity partners in the region

Qualifications 

  • 10+ years of professional experience working in sales/account management roles - tourism, e-commerce, and hospitality is required
  • 3-5 years experience managing and leading highly effective teams with proven track record of meeting and exceeding goals
  • Regional team leader, contributing and driving solutions to the regional supply acquisition and revenue goals
  • Highly motivated and engaged team builder with ability to coach and mentor Connectivity team members
  • Experience developing and driving channel sales and marketing initiatives with regional partners in collaboration with Connectivity team members
  • Ability to develop a strategy, communicate it clearly and get buy-in and support to execute against quarterly goals
  • Strong analytical skills to identify opportunities, operationalize execution with the regional teams and drive business results
  • Ability to influence senior executives at the regional Airbnb leadership level or within partners leadership teams
  • Ability to work within a matrix, solve problems and influence cross-functional and cross-regional teams; strong stakeholder management across the organization, working with Marketing, Legal, FP&A, regional field teams and enterprise account management
  • Experience in the hospitality technology space, knowledge of OTA, channel managers and/or Property management systems, and experience with API integrations strongly preferred
  • Proficient with CRM tools (Salesforce), project management, and business intelligence tools (Tableau)
  • Travel as needed to meet team members and engage with partners and customers at industry events