Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Driving culture and connection through technology. BizTech is responsible for corporate tooling and productivity. BizTech hosts the employees of Airbnb through reliable internal systems, innovative products and technical support that allows for empowered and inclusive progress. We support all organisations with the company including Product, Engineering, Finance HR, Customer Service teams. BizTech builds technical breakthroughs and crafts strategies that reshape what it means to belong anywhere, delivering greater value to both the business and humans of Airbnb.

We are looking for an Operations Engineer to join our Global Operations team. The operations team touches almost every part of BizTech, from monitoring our cloud compute and network infrastructure to supporting SaaS applications. 

What You are

  • An experienced individual contributor in an operations engineering role
  • You thrive on troubleshooting and problem solving activities
  • You Know one or more general purpose programming languages including but not limited to: Python, Ruby, Go
  • You have working experience with:
    • Observability tools (e.g. LogicMonitor, SumoLogic)
    • Network (e.g. Cisco, Palo Alto)
    • Configuration management tools (e.g. Chef, Ansible, Puppet)
    • Infrastructure as Code (e.g. Terraform)
    • CI and Automation tools (e.g. Jenkins)
    • Cloud Providers (e.g. AWS, GCP)
    • Jira and Confluence
    • Data engineering
    • Supporting SaaS tools (e.g. Salesforce, Mulesoft, Workday)
  • You have a desire to continually learn about the new technologies that are deployed
  • You have familiarity with Six Sigma and Lean Processes

What You'll do

  • Manage the ticket queue, to ensure all request and issues are addressed in a timely manner
  • Participate in 24/5 rotating shift assignments, and weekend on-call incident response
  • Collaborate with various global stakeholder teams to monitor, log, troubleshoot, repair and document to ensure the stability of our services and business operations 
  • Develop, improve and drive processes for monitoring the health and availability of services, identify gaps to improve operational efficiency