Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

The Challenge 

We are looking for an enthusiastic, passionate and experienced analyst who would be responsible for  consolidating planning information and communicating results to senior management, building and maintaining various reports/dashboards and working on effective presentations for Airbnb.

What you’ll do 

  • Single owner for data consolidation and producing insightful reporting mechanism for the team
  • Consolidate and maintain planning  information in data warehouse and build dashboards for various reporting purposes
  • Maintain and improve existing dashboards in place
  • Work on ad hoc data requests/reports
  • Help consolidate supply plan built at site, region and global level
  • Help in consolidation of capacity plan outputs as per the business needs and preparing/maintaining relevant reporting framework
  • Help in building effective presentations/templates/reports/proposals for the leadership team. Provide analysis and recommendations to improve staffing levels and efficiency
  • Maintain and analyze records of actual contact, staffing volumes and KPIs compared to Forecast
  • Understand reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness
  • Stakeholder management

What you bring: 

  • A minimum of 5+ years of overall experience with at least 3 years experience in reporting/consolidation or WFM MIS
  • Any graduate
  • Expertise in reporting or MIS skills, experience in SQL, building dashboards
  • Proficiency in Google suite and Microsoft office
  • Strong analytical and problem solving ability
  • Desirable experience in call center management and related logics
  • Ability to prioritize workload and multi task with attention to detail
  • Experience in managing multiple stakeholders in a global setup with stakeholders present across the globe
  • Strong quantitative and qualitative analytical skills as well as good business judgment
  • Ability to work both independently and with larger teams
  • Effective communication and relationship building skills 
  • Beneficial to have: experience with WFM tools and forecasting