Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Under the supervision of a Lead Learning Content Developer, the Learning Content Developer collaborates with other Learning Content Developers, Learning Content Designers, and subject matter experts (SMEs) to support our Global CS and Trust Training Team and other internal teams seeking learning content design and development expertise and support.

Responsibilities:

  • Collaboratively maintain core training programs and their collective collateral to ensure accuracy and efficiency in training classrooms around the globe
  • Work closely with a team of Learning Content Designers to develop and implement engaging and effective learning assets and programs
  • Work with SMEs as required
  • Manage and prioritize training program updates and requests from internal and partner Training staff
  • Follow the established schedule of training program updates, including tracking and communication of changes
  • Other tasks and projects, as assigned by the Learning Content Lead

Requirements: 

  • Minimum 2-3 years of experience developing learning content using multiple tools for different environments (elearning, instructor-led learning, virtual instructor-led learning, etc.) 
  • Minimum 2-3 years of experience managing learning development projects
  • Bachelor’s Degree preferred (program of study: Liberal Arts; English; Journalism; Film and Digital Media; Multimedia Production; Instructional Design; or eLearning Development)
  • Exceptional written and oral communication skills with an emphasis on accuracy and ability to adapt to different styles and tones
  • Fluency in English
  • Preferred additional fluency in one or more of the following: Mandarin, Japanese, Korean, French
  • Self-starter who possesses exceptional time management skills, a keen attention to detail, and the ability to troubleshoot and discover solutions to unforeseen problems
  • Strong aesthetic, design composition, and typographic abilities
  • Able to take on a steep learning curve to become accomplished in additional technologies as identified by the Lead Content Developer
  • A collaborative and learning personality, able to consider direct instruction and constructive criticism with respect to produced work
  • Able to manage multiple tasks simultaneously while consistently delivering high quality results
  • Able to work effectively with teammates who live in different time zones and cultures
  • Able to be productive while working outside of an office environment (working from home)
  • Willing to travel (up to 15%)

Skills and Abilities:

  • eLearning development experience (moderate to full interactivity levels)
  • Demonstrable practice writing effective copy, instructional text, audio scripts, and video scripts
  • Demonstrable, intermediate level of proficiency with current versions of Adobe Captivate, Adobe InDesign, Adobe Premiere Pro, Adobe Illustrator, Articulate Rise 360 and Storyline 360
  • Proficient in the use of the Google Suite (Google docs) in a collaborative environment
  • Proficient working in an Mac and Windows environment

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at: reasonableaccommodations@airbnb.com.