Risk Intelligence Strategist, Offline Risk

Dublin, Ireland

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Airbnb is a community built on trust, and the Global Safety and Security (GSS) with Trust is committed to enhancing trust by proactively mitigating risk on the Airbnb platform and preventing life safety incidents. In the GSS Job Family, you will be responsible for working with your team to ensure that Airbnb and its community are protected from offline risks. Your mission is to proactively detect and mitigate risks associated with organized crime using your unique combination of data and investigative skills.

You will be responsible for helping to build and execute a criminal investigation and enforcement strategy in areas involving qualitative risk expertise. We need you to deeply understand and craft operations focused strategies to make it more difficult for organized crime to occur on the platform. We expect you to be a technical innovator; someone who deeply understands the current motives, tools and tradecraft of the individuals and criminal groups we encounter. You should be excited by the prospect of defining new solutions and exploring and pushing  state of the art solutions in platform investigations, whether that is using external data, associated teams, or other levers. You will be a key driver in the department and expected to contribute to defining and executing our team strategy. You will indirectly influence a team that is bold, innovative and proactively driven. You will be an effective communicator regardless of audience or medium; able to explain complex technical risk scenarios or schemes in terms that are understandable across a varied audience. You will be a sound decision maker and able to rationalize decisions based on data, technical merit and real-world risks. You’ll use quantitative data as your primary means of investigation. 

Experience and skills

  • 5+ years of investigative experience in strategic positions focused on mitigating offline safety risks.
  • Prior trust & safety, fraud, or risk mitigation experience at a company that manages a platform of users.
  • Creative and conceptual thinker who is always thinking two steps ahead in surfacing emerging risks and determining the most effective strategies, products, and techniques to mitigate them.  
  • Nuanced understanding of the companies risk landscape and how online platforms interact with real life bad actors in platform managed physical spaces.  
  • Deep understanding of criminal use-cases in tech.
  • Experience with data analysis tools and techniques and employing these to inform decision making and mitigate threats. 
  • Advanced knowledge of SQL. Knowledge of other tools including Python or R may be advantageous. 
  • Experience conceptualizing, drafting, and presenting tactical and strategic finished intelligence on geopolitical, cyber and/or violent actor behaviors and activities and related product exposure.
  • Experience analyzing and mitigating high-impact threats and threat actors.
  • Proven track record of applying analytical/statistical methods to tackle real-world problems using big data.
  • Experience working or managing projects that have org-wide impact and/or multi-organization cross functional stakeholders
  • Experience working with a team spanning multiple locations/time zones
  • Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
  • Strong collaboration and partner management skills, including building deep, trust-based relationships with cross-functional teams
  • Advanced level/fluency in French, Mandarin or Spanish 

Duties and Responsibilities

  • Maintain holistic understanding of the risk picture in offline risk for Airbnb
  • SME level expertise across multiple risk domains and specializations as well as mitigation measures
  • Proactively hunt for currently undetected abuse and offline risk by leveraging internal data, open-source intelligence and third party private intelligence.
  • Extract insights from the large volumes of data and come up with new strategies to mitigate/stop criminal activities.
  • Effectively communicate and present findings to management and product teams to strengthen business decisions.
  • Work closely with Trust product and engineering teams to identify key strategies and products to mitigate emerging safety risks.
  • Manage and contribute to complex investigations involving large data sets and multiple stakeholders including internal legal, crisis management & policy teams 
  • Participate in project definition and idea generation, work on collaborative projects with partners across the globe with a focus on offline risk mitigation
  • Develop frameworks and methodologies for investigations that can be built into other existing areas of Trust. 
  • Participate in the shaping of new enforcement policies to mitigate emergent threats
  • Monitor known risk trends on an ongoing basis (on-boarding and post on-boarding) and identify ways to enhance our controls to minimize safety risks.
  • Develop, analyze and improve the relevant risk scoring systems (Frameworks / ML Models) for optimal real time decision making.
  • Contribute to both our automated monitors and alerts to keep tabs on any abnormalities in customer behavior, risk-rule efficiency and performance and also our dashboards that deliver valuable insights for enabling data-driven decision making.
  • Automate trends, where possible, with the relevant tools to ensure scalability of all risk operations.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.