Senior Paralegal, APAC


Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

Airbnb’s Legal team embodies the company’s innovative, forward-thinking spirit. At the frontier of the sharing economy, Airbnb is breaking new ground in matters of policy, law, and government relations. Where some see obstacles, we see the opportunity to find creative, practical solutions, right at the cutting edge. Our adventurous, fast-moving legal team is committed to building a team of talented, collaborative and self-motivated legal professionals across the globe who believe in Airbnb’s mission and leading as a 21st century company. 

The Difference You Will Make:

We are in search of a Senior Paralegal to support the Asia-Pacific (APAC) region. This role reports to the Associate General Counsel, APAC, and serves as valuable resource and support to multiple legal and functional teams. Collaboration will be a key attribute as this role will work very closely with the other members of the organisation both in the region and globally.

This role is based in Australia (WA, ACT, NSW, SA, Victoria, Queensland).

A Typical Day:

Programme Management

  • Programme manage key initiatives including regulatory compliance projects, regulatory inquiries/investigations and other major key programmes.
  • Coordinate legal work streams within APAC Legal and serve as the central node to other cross functional stakeholders for key projects.
  • Prepare the necessary documentation to comply with new regulatory requirements, including registration documentation.

Consumer Disputes & Regulatory Investigations

  • Undertake investigation or coordinate with other teams to investigate or provide necessary data analytics.
  • Work closely with the Community Support team (i.e. customer service) to track and forecast cases.
  • Effectively manage the dockets for the consumer claim / small claims tribunals in the region.
  • Coordinate legal requests with other cross functional teams.

Other Areas

  • Undertake legal research.
  • Monitor developments in new laws and regulations. 
  • Work with the Legal Operations team to create the knowledge management strategy and architecture.
  • Provide ad-hoc support to the APAC Legal team. 
  • Actively champion Airbnb’s mission, ethics and integrity.
  • Support Airbnb’s commitment to building and maintaining a diverse and inclusive workplace, free of discrimination and harassment.

Your Expertise:

  • Minimum 10 years’ relevant paralegal experience with law firms and MNCs, preferably in the tech / digital space. 
  • Excellent written and verbal communication skills.
  • Highly organised and able to track multiple workstreams in a complex matrixed environment.
  • Process driven and able to develop, implement, and manage processes and workflows.
  • Relational and highly collaborative with excellent communication and listening skills.
  • Adaptive and able to master internal tooling, including developing training and processes to enable efficient use of tools.   
  • Able to identify areas of opportunity to improve efficiency and team cohesion, and take action to achieve results. 
  • Self-starting, driven and able to work autonomously while prioritizing competing tasks in a fast-paced, challenging environment.
  • Flexibility and willingness to work with all levels of the organization, and to roll up your sleeves to get the job done.
  • Intellectually curious, open-minded, adaptable, and excited by dynamic change.
  • Organised, detail-oriented and methodical, and able to effectively manage projects, deadlines, audits and investigations, and crafting workflows, protocols and processes. 
  • Empathetic, caring and humble.
  • Adaptable individual possessing high integrity, excellent judgment, a sense of humour and a love for fun and adventure. 
  • International travel may be required.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.