Business Process Improvement Lead, Trust

India

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

You will work cross-functionally Supporting Trust initiatives, with the Support of Product, Service Managers, Regional Operations Managers, Operations Change Management, and Shared Services to deliver successful improvement projects with measurable positive impact and also transition these solutions to operations for sustained results

The Difference You Will Make:

  • Lead and support cross-functional project teams to implement operational changes. 
  • Implements process improvement projects using Lean Six Sigma methodology and deploys solutions, globally.
  • Builds relationships with cross-functional Trust, CS and broader business stakeholders
  • Supports the development of metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
  • Leads process design across people, process, and product 
  • Collects data and insights from operations to identify the root cause of problems. 
  • Measures performance against process requirements. 
  • Surveys, identifies and analyzes best practices for techniques and processes.
  • Performs cost and benefit analyses and constructs business cases for process improvement opportunities. 
  • Presents opportunities for approval to senior leadership.

A Typical Day: 

  • Diagrams and evaluates existing processes. 
  • Leads or supports cross-functional project teams to implement operational improvements within Trust
  • Designs experiments & leads them as a Project Manager
  • Implements process improvement projects using Lean Six Sigma methodology. 
  • Builds relationships with cross-functional Trust stakeholders 
  • Collects data and insights from operations to identify the root cause of problems. 
  • Measures performance against process requirements. 
  • Presents opportunities for approval to management. 
  • Communicates ,Story tells using powerpoint presentations ,progress to stakeholders
  • Leads workshops & brainstorming sessions  for Trust

Your Expertise:

  • 5+ years of post graduate experience in operations/ process improvement
  • Lean Six Sigma Green Belt Certified with a relevant Green Belt project
  • AML, Frauds, Payments ops experience preferred 
  • Strong stakeholder management skills
  • Experienced in project management and leading cross-functional teams to successfully achieve business goals
  • Intermediate Excel understanding 
  • Intermediate understanding of data, metrics and analysis
  • Intermediate storytelling & powerpoint skills
  • Intermediate experience at facilitating ideation/problem solving workshops with relevant stakeholders

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.