Careers Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
This role requires candidates to be based in the Singapore or Tokyo or Sydney. This role is not eligible for relocation support.
The Community you will join:
Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.
The Services team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.
The difference you will make:
As the Senior Manager of Field Operations for the APAC, you will lead a team of Market Leaders across multiple regions, overseeing the end-to-end strategy for supply acquisition, host quality, account management, and listing optimization. You will ensure alignment with Airbnb's overarching business goals, driving results across diverse markets while fostering a collaborative and high-performance environment. Your leadership will be pivotal in navigating regional complexities, setting priorities, and guiding your team in adapting to market trends and shifts.
A typical day:
- Build, lead and mentor a team of Market Managers across the APAC, driving operational excellence and accountability.
- Curate a world-class community of hosts that share their passion with our customers.
- Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies.
- Ensure the alignment of local initiatives with broader business goals and performance metrics.
- Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership.
- Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations.
- Provide operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences.
Your expertise:
- 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments.
- Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth.
- Meaningful experience leading a consumer-oriented and customer-centric business or brand
- Consumer-centric mindset and evidence of delivering world class product/service.
- Proven ability to scale high-performing teams, driving growth while balancing entrepreneurial market-driven approaches with structured management.
- Extensive experience in executing large-scale programs with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards.
- Expertise in market-level growth strategies, supply acquisition, and performance optimization.
- A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation.
- Exceptional leadership skills in fostering a positive, high-performing team culture and coaching team members for current and future success.
- Ability to work within fast-paced, data-driven environments, driving results through others and aligning market operations with long-term business objectives.
- Skilled at navigating organizational barriers and leading cross-functional alignment to overcome challenges and drive business growth.
- Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges.
- Track record of working closely with senior leadership and acting as a thought partner to Directors, Regional Directors, and VPs to inform strategy and decision-making yielding positive outcomes.
Our commitment to inclusion & belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.