Space Manager, New York City

The Community You Will Join:

The Space team is dedicated to supporting Airbnb team members and visitors in our global offices through managing office operations and providing a high-quality hospitality experience, including event venue and food operations. As a member of the Space team, the Space Manager is essential to fostering connection and community in our office environments. Delivering a seamless hosted experience for both daily users and event attendees is a primary focus of the Space team, partnering closely with Employee Engagement, the Admin Community, internal community groups, Diversity & Belonging, Information Technology (IT), and Security. 

The Difference You Will Make:

As a Space Manager, you’ll make sure that our NYC office represents Airbnb at its best. You’ll oversee everything that happens in the space, creating a friendly, welcoming, hosted, productive, and delightful experience for every person who visits. You’ll think through the end-to-end experience of visitors so that each guest feels welcomed and supported. You’ll be able to test out new processes, tools, and hospitality approaches; to think and act creatively to improve services; and to proactively capture feedback to iterate and improve on the office experience in NYC. Success in this role is dependent on your ability to continuously enhance the hospitality experience of our services and to build innovatively with the future in mind. 

A Typical Day: 

• Provide a seamless experience: Oversee the holistic office and venue operations, managing site  budgets, vendors, services, and processes that contribute towards creating a memorable guest experience and first-class service. Provide oversight for office operations and experience programs, including the food program, facilities management, signage, supplies, and concierge. Partner closely with Security and IT on such.  
• Anticipate and respond to needs: Proactively identify and address the needs of employees and guests to enhance their office experience. Create a welcoming and supportive environment by resolving questions, issues and requests with efficiency and care.
• Oversee event operations: Act as the main events point of contact onsite that collaborates and guides our embedded operational vendors to deliver intentionally on each event. Partner closely with regional Employee Engagement to support the execution of cultural events onsite.  
• Empower team members: Guide and motivate the on-site operations team and any support staff on how to promote a helpful and hospitable environment to guests. Deliver a professional and friendly service, and operate as one cohesive team that steps in and supports the needs of the employees, guests and each other. 
• Set clear expectations:  Lead daily stand-ups to prepare the team for events, visitors, food pop-ups, executive visits, and daily operations.
• Be a host: Personally welcome new joiners and visiting employees, help them navigate the office space, and facilitate their productivity. Monitor the office slack channel, acting as the Voice of the Office, and identify opportunities to improve communication and efficiency..

Your Expertise:

• 8+ years of experience in office operations, events, or customer-facing roles.
• You have worked in events, conferencing, and/or venue management and have a track record of excellence and management of service delivery teams and vendors.
• You hold a qualification in Hospitality or Event management (or related fields) or have equivalent experience under your belt.
• You are comfortable working through change and juggling many tasks at once, while providing professional customer service. 
• You are passionate about delivering exceptional experiences and delivering up-leveled service.
• You are able to switch effortlessly between the customer facing and hosting elements of the role and the operational work behind the scenes. 
• You have a proactive approach to problem-solving and a keen eye for detail.
• You will be expected to stay up-to-date with industry trends, best practices, and regulatory requirements. 

Your Location:

This position needs to be based in the New York City office 40 hours a week, or as required by the business needs for the role.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Offices: New York, United States