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Senior Market Manager

São Paulo, Brazil
Role overview Application

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Our Field Sales Team is growing and we want you to be part of it! As a Senior Market Manager, you will drive the growth and health of our supply in Brazil by managing professional host accounts and acquiring high-quality inventory. Your role focuses on strengthening Airbnb's market presence through collaboration, leveraging local market expertise, and aligning with our mission and values.

The Difference You will Make:

As a Senior Market Manager, you will oversee the overall supply health of key Airbnb markets in Brazil, ensuring a strong presence of high-quality listings. Your role is pivotal in expanding our host network, optimizing supply, and driving market growth.

A Typical Day: 

  • Build, manage, and grow partner relationships within your territory to exceed quarterly sales targets across 100+ Professional Host accounts.
  • Conduct optimization calls and business reviews to strengthen partnerships, providing exceptional and timely support, including in-person meetings as needed.
  • Develop strategies to manage and optimize thousands of professional hosts in your region effectively.
  • Prospect and onboard new high-quality supply in your assigned geography.
  • Educate clients on product updates and relay feedback to internal stakeholders.
  • Leverage data to identify strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
  • Foster innovation by implementing unique engagement projects using an entrepreneurial approach.
  • Collaborate cross-functionally with product, communications, public policy, legal, tax, and customer support teams to drive long-term market success.
  • Analyze local market trends to provide insights for internal and external stakeholders.
  • Support technical partnerships to ensure a seamless experience for hosts and guests.
  • Represent Airbnb in external meetings with professional hosts and at industry conferences, reinforcing the brand's presence.
  • Contribute to host community programs to drive growth and engagement across the Airbnb community.

Your Expertise:

  • 10+ years of experience in account management and partner support, with a proven ability to foster and grow business relationships.
  • Proven success in managing a leads pipeline and a book of business, effectively nurturing and converting opportunities.
  • Strong quantitative skills with the ability to interpret and apply data for day-to-day decision-making.
  • Adaptability to work at both strategic and tactical levels, with a history of executing effectively in ambiguous environments.
  • Cross-functional collaboration experience, ensuring alignment and success across teams.
  • Excellent communication and presentation skills with the ability to engage clients via phone, email, and in-person.
  • Self-starter with strong time management, prioritization, and organizational skills.
  • CRM proficiency (Salesforce experience is a plus), with expertise in managing leads, opportunities, and core CRM objects.
  • Fluency in Portuguese and English — Spanish is a plus — to operate effectively across South America's diverse markets.
  • 2+ years of tech/travel industry experience is a plus, showcasing sector-specific knowledge.
  • Willingness to travel regularly within your assigned territory and internationally (once every 4 to 6 weeks), based in São Paulo, Brazil.
  • Passion for Airbnb, travel, and the sharing economy — being an Airbnb host is a plus — reflecting alignment with the company’s mission and culture.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in São Paulo, Brazil. This role is not eligible for relocation support.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.