Senior Manager, UX Writing - Payments

The Community You Will Join:

UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with  Experience Design, Experience Research, Product, and Engineering to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here.

The Difference You Will Make:

In this Senior Manager role,  you’ll coach, support, and grow a senior team of UX Writers who work on our Payments products (including checkout, travel insurance, AirCover, and taxes). We expect serious storytelling chops, plenty of experience navigating reviews and securing buy-in with senior leadership, and an incredibly high bar for quality. Past experience working on finance or payments products is definitely a plus.

A Typical Day: 

• Coach, support, and grow a team of 8 UX Writers
• Manage UX Writing resourcing across the entire suite of Payments initiatives
• Work with Design, Product, and Creative partners to define the strategy and product requirements across multiple major launch initiatives
• Directly lead storytelling and content strategy for several of those initiatives
• Provide direction, coaching, and feedback on copy across multiple touchpoints (from strategy and storytelling to detailed product flows and emails)
• Regularly present content and design work to executives and other senior stakeholders
• Drive consensus with stakeholders and/or partners on content recommendations
• Mentor and coach team members to set concrete goals and develop their strengths
• Provide regular, actionable performance feedback
• Develop processes and templates to help UX writers work more efficiently, and trainings or workshops to enhance their skills

Your Expertise:

• 12+ years of experience in UX writing, content design, or content strategy 
• 6+ years of management experience
• Proven ability to lead content/copy work from concept to detailed design
• Proven ability to successfully lead teams in ambiguous work environments
• Significant experience presenting to and building strong working relationships with executive teams
• Comfortable driving design decisions through a strong understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages of design and build
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Your Location:

We are open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours as needed.

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Offices: United States