Careers Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
As a Programs and Business Operations Lead, you will work with the Country Manager, France & Belgium to develop and execute strategies to grow the success of the Airbnb Platform in your territory. You will also align the functions operating in your country behind common objectives and work with other teams in the organization on cross border projects. Your attention to detail, organisation, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed.
You should be great at understanding the needs of the airbnb community and defining levers to help them succeed in the platform. You will develop strong relationships and deliver valuable guidance to help them grow within the Airbnb marketplace.
Responsibilities
- Define the key objectives and priorities for France and Belgium, with the Country Manager and all cross-functional teams.
- Identify, evaluate and prioritise initiatives and operational projects that align with company strategies and country strategies.
- Develop integrated country strategies based on business needs, opportunities presented by ever-changing regulatory landscape and previous learnings
- Build the analysis and frameworks that will support the decisions taken in the country to achieve the goals
- Monitor and review the rhythm of the country activities such as Monthly Business Reviews, Quarterly Business Reviews, and other cadenced metrics to identify growth opportunities with an eye toward long term value creation.
- Partner with key stakeholders across different functions to understand, scope and implement operational improvements or perform analysis to inform strategic decision-making which aligns with the overall country strategy.
- Drive the agenda of the weekly “French Leadership Committee meeting”
- Be the main point of contact for cross-functional teams in the country to get feedback and provide insights on key initiatives.
Requirements
- 10+ years of relevant work experience in a dynamic and cross-functional environment. A mix of consulting and operational experiences is preferred. Hospitality or Online Travel Agency (OTA) industry knowledge is a plus.
- Ability to manage complex projects and multi-task with excellent organisation skills.
- High attention to both details and macro-level outcomes
- Strong verbal and written communication skills
- Ability to take initiatives and deal with uncertainties
- Ability to thrive in a fast-paced, dynamic and ever changing startup environment
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
- Data driven, can do attitude, strategic thinker and passion for new products and solutions.
- Comfortable with Excel, SQL
- Strong appetite for working with the Airbnb community
- Requires to be in the Paris office a majority of the weekdays, for collaboration with the Country Manager and the cross-functional teams
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.