Senior Manager, Experience Research

The Community You Will Join:

Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb Hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture.

The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners.

The Difference You Will Make:

We are looking for a Senior Staff  Research Manager to drive insights across multiple teams focusing on international product strategy. In this role, you will manage a team of researchers, be a key contributor to Research leadership, conduct high priority primary  research, and work with stakeholders to ensure that our product solutions meet Airbnb’s high quality bar.

A Typical Day: 

• Lead research strategy across international product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.
• Conduct and advise on qualitative and quantitative studies within core focus area and as a member of UX Research Leadership across  the UXR team.
• Facilitate alignment among Product Managers, Designers, Writers, Country Managers, and partner organizations on project plans including goals, scope, and timeline.
• Collaborate closely with other leads and adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.
• Communicate effectively with stakeholders from across the company, including senior leadership.
• Lead, manage, coach, and mentor a team of individual contributors to deliver insights across international growth and payments. 
• Execute in a fast-paced environment with ambiguity.

Your Expertise:

• 12+ years industry experience, using both qualitative and quantitative research methodologies.
• 5+ years managing UX researchers.
• Experience with a wide range of qualitative and quantitative research methodologies and a strong understanding of industry best practices.
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces.
• Exceptional written and verbal communication skills.
• Strong experience managing remote and globally distributed teams.
• Past experience leading research on cross-cultural products and international research.

Bonus experience:

• Advanced degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences.
• Fluency in a language beyond English.
• Experience conducting research in the Payments space, especially international payments.
• Past close collaboration with other research functions, including Market Research or Consumer Insights

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

This position will require regular meetings and coordination with researchers and leads in US, Singapore, Beijing, LATAM  and the EU. Candidates should be open to attending some early evening meetings, as needed.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Offices: United States