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Manager, Supply Quality

India
Role overview Application

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc.

The Difference You Will Make:

As Manager, Supply Quality, you will drive the implementation, improvement, and engagement on critical Host policies and standards.

A Typical Day:

  • Collaborate with the Host Policy and Standards team to understand and align on policy objectives, updates, and changes.
  • Coordinate policy implementation efforts with operations teams, ensuring clarity, consistency, and compliance.
  • Monitor and assess policy implementation progress, identifying challenges, and proposing solutions for improvement.
  • Develop a deep understanding of policy requirements and implications to effectively communicate and explain policy decisions to senior executives.
  • Analyze policy-related data and metrics to provide insights and recommendations for policy improvements and adjustments.
  • Stay updated with industry trends, regulatory changes, and best practices to ensure Airbnb's policies remain effective and compliant.
  • Establish and maintain strong relationships with key stakeholders across different teams to foster collaboration and alignment.

Your Expertise:

  • Bachelor's degree in a relevant field, or equivalent practical experience.
  • Total 10+ years of experience in product, project and operations management with 4+ years of experience in policy formulation and implementation. An ideal candidate needs to have a very strong understanding of policy development and implementation processes.
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate complex policies to diverse audiences. 
  • Strong analytical and problem-solving skills to assess policy impact, identify issues, and propose solutions.
  • Proven ability to collaborate and drive intended outcomes with cross-functional teams. Build relationships with and influence stakeholders across geographies . 
  • Familiarity with the short-term rental industry (or other network businesses)and/or experience working in a regulatory environment is a plus.
  • Ability to adapt to a fast-paced, dynamic, and evolving work environment.

Location: Gurugram, India

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.