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Community Engagement Manager, France & BeNeLux (fixed term contract)

Amsterdam, Netherlands /  Brussels, Belgium /  Paris, France
Role overview Application

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

This role is a 12 month fixed term contract

The Difference You will Make:

  • Local leadership and engagement: partner closely with the France and Benelux Community lead to understand priorities, trends, risks, and opportunities
  • Local innovation and implementation: apply playbooks and impact pilots and civic engagement projects
  • Optimize central strategy for Host Growth, Engagement and Impact, which includes Policy and Commercial outcomes 
  • Measure and understand the needs of our Host Community both qualitatively and quantitatively. You are the France and Benelux Community custodian for balancing the needs of our Host Community with those of Airbnb

A Typical Day: 

Responsibilities

  • Co-develop, implement and drive the territory execution of the operating system, including delivery of highly impactful Monthly Business Reviews for France and Benelux
  • Localise and track and report on the local community KPIs
  • Develop and unlock collaborative partnerships with key stakeholders and functions, including Market Managers, Policy Managers, Central Community team and EMEA Community Managers
  • Work closely with the France and Benelux Community Lead to support short and long-term Growth, Engagement, and Impact goals, including Business and Policy objectives
  • Working with XFN leaders to leverage Host feedback and improve local programs and the platform

Regional Innovation and Implementation 

  • Localize central playbooks to make it locally relevant, and based on feedback from Community Leaders, and increase product adoption (via toolkits, webinars, newsletters, meetups, summits)
  • Create and run result-driven, community-driven and scalable initiatives (including community, business impact, and civic engagement initiatives)
  • Support in the planning and logistics of online and offline events, including annual Leader Summit 
  • Support the education of Hosts on all significant product changes and cascade feedback to the relevant internal stakeholders
  • Coordinate with the Host Community in France and Benelux on day-to-day community leaders’ tasks, significant events / campaigns 

Measurement and Communication

  • Own clear communication from the local team on performance against monthly and annual OKRs
  • Identify and escalate reporting issues, gaps in processes, and performance issues, and drive timely resolutions
  • Performance tracking/reporting - assessing performance of Host Clubs, community tools; emails, and webinars, with recommendations to improve
  • Review Host Club engagement, sharing relevant content with cross-functional teams
  • Provide specific feedback and insights to your Leaders on their performance and how they can improve

Your Expertise:

  • Fluent in French and English. Preferably in Flemish / Dutch as well. Excellent written and oral communication skills. 
  • Strong leader with 5+ years of related work experience, particularly in Community Building, Strategy and Innovation in France, Belgium and/or the Netherlands
  • Preferably familiar with the France and Benelux tech and tourism industry 
  • Strong organizational skills, with the ability to work autonomously while managing multiple projects simultaneously 
  • Excellent communication and relationship-building skills, with an analytical mindset
  • Proven experience working cross-functionally
  • Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
  • Experience with the following tools is a plus: Salesforce, Facebook Groups, Asana
  • Passion for Airbnb travel, and the sharing economy - being an Airbnb host is a plus
  • Based in Paris, Brussels or Amsterdam

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.