Global Travel & Expense Manager

The Community You Will Join: 

At Airbnb, travel is at the heart of everything we do—including how our employees move around the world. As a Business Travel Manager on the Procurement Services Team, you’ll play a key role in shaping the way our people travel, ensuring it’s seamless, sustainable, and strategically aligned with our business goals.

You’ll be the driving force behind our travel supplier partnerships, travel technology stack, and service transformation efforts, making business travel at Airbnb as thoughtful and innovative as the homes and experiences we offer our guests.

The Difference You Will Make:

This position will play a crucial role in optimizing our travel programs while ensuring alignment with business objectives. Your expertise in business acumen, strategic thinking, and change management will drive the adoption of innovative travel solutions across the organization. You will be responsible for managing the day to day operations and strategy of the Business Travel program, overseeing a small team of outsourced resources, and fostering relationships with internal stakeholders and suppliers to deliver a seamless end to end travel experience.

A Typical Day: 

• Evaluate trade-offs, constraints, and ROI related to travel policies, supplier negotiations, and technology investments while ensuring alignment with overall business objectives to contribute to cost savings and operational efficiencies.
• Lead change initiatives by fostering stakeholder engagement and driving motivation for the adoption of innovative travel tools, policies, and processes, ensuring end-user adoption and smooth integration with existing systems.
• Optimize operational processes and enhance user experience through technology improvements, while analyzing travel spend and usage patterns to provide informed recommendations for continuous program refinement.
• Utilize data insights to report on travel performance, identify opportunities for improvement, and leverage these insights to optimize travel and meetings spend, balancing flexibility and experience.
• Develop comprehensive frameworks, policies, and processes supporting Airbnb employees in planning and managing business meetings, events, and intentional gatherings, while partnering with internal teams to streamline approvals and vendor management.
• Cultivate strong relationships with internal stakeholders, suppliers, and employees to build trust and encourage collaboration, acting as a liaison between stakeholders and the procurement team during transformation initiatives.
• Oversee day-to-day operations of the Business Travel program with Travel Management Company and third-party vendors, ensuring adherence to SLAs and contract utilization, while performing audits to maintain accuracy and compliance with company policies.
• Manage a small team of outsourced resources, driving performance and ensuring alignment with departmental goals, providing training and support to enhance team capabilities in travel management.
• Respond to internal customer inquiries on business travel and educate employees on self-service capabilities to encourage efficient resolution, while reporting on business travel metrics and delivering actionable intelligence to senior management.
• Produce and deliver training presentations on travel, expense, and payment for new hires, assist with training related to merger and acquisition roadmaps, and perform additional duties as assigned to support overall procurement objectives.

Your Expertise:

• 8+ years of experience developing and managing global travel & expense programs, including expertise with Concur Travel & Expense, American Express, Citibank Corporate Card Programs, Ramp, Brex, Spotnana, and TripSource.
• Experience working with a global digital workforce, demonstrating strong cross-cultural communication skills.
• Bachelor’s degree or equivalent studies in Business, Finance, Accounting, or a related field.
• Strong communication and customer service skills, both written and verbal, with a highly customer-focused approach to internal processes.
• Ability to adapt to changing priorities and needs, showcasing flexibility and resilience.
• High attention to detail combined with strong organizational and project management skills, fostering effective teamwork.
• Proficient in Google Suite applications, online booking tools, and commercial card and expense software industries.
• Experience in travel agency vendor management and developing outstanding cross-functional relationships.
• Self-starter capable of translating complex business requirements into effective program solutions.
• Prior experience developing travel and expense programs in similarly sized organizations.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Offices: United States