Senior Staff Engineer - Users

The Community you will join:

Airbnb is powered by our Host and Guest communities. Users are the center of the Airbnb platform. The Users & Quality team is responsible for everything related to building a holistic ecosystem around users, with the complexity ranging from individual travelers and hosts to large vacation rental businesses. 

Our work includes but is not limited to:

• User platform - building a User entity platform that enables every team on Airbnb to create exceptional user experiences. This includes consolidating user data across Airbnb into a single source of truth, building an end-to-end system from data model to the interface layers, and maintaining a cohesive lifecycle that encapsulates the user journey on Airbnb.
• User identity - establishing the user identity workflows, policies, and account management to ensure every user account is verified and protected. Today there are multiple ways of creating and deactivating accounts, and account management is not personalized based on the types of users. Our goal is to set up the right account structures and relationships that support a vast variety of user types and to unify the account creation and management. 
• User profile - building a comprehensive and rich understanding of our users that matches guests with the perfect hosts and homes. We want to truly understand our users and personalize their experiences based on their needs. 
• User reputation -  creating a hospitality system that helps Airbnb and hosts to deliver the magical stays. This requires collecting the right quality signals from users and synthesizing quality signals including reviews, customer service tickets, and others to form an accurate understanding of user reputation. 

The difference you will make:

We are seeking a highly skilled and motivated product oriented engineer who is passionate about making a difference through their work. We are at the early journey of building a company-wide user centric platform and products in a multi-year effort. You will have the unique opportunity to shape the technical directions from the beginning. You will be in charge of coming up with large scalable architecture for one or multiple User domain areas, prototyping user interactions and new product areas along with client engineers and cross functional team members, and leading a group of talented engineers to deliver high quality user experience through multiple releases. 

A typical day:

• Work with cross functional partners (product managers, legal etc) to design and deliver high-quality products.
• Create paved paths and best practices for the User entity platform and drive alignments and adoptions across the company
• Lead efforts to architect, prototype, build and launch solutions for serving user product flows and user data.
• Provide critical input in team roadmap and technical direction.
• Influence and collaborate with stakeholders to adopt team goals and roadmaps.
• Build efficient and backend solutions that are reliable, performant and scalable.
• Mentor engineers both within and outside of the team 

Your Expertise:

• 12+ years of full-time work experience in software engineering, information technology, or related domains.
• BS or MS in CS or related field
• Experience with designing and building large scale production systems or features.
• Technical leadership: hands on experience leading project teams, setting technical direction and strategy, prototyping to iterate ideas, and working cross functionally with Product, Design and Data Science teams
• Strong communication and collaboration skills. Examples of working across teams and organizations on technical initiatives.
• Willing to work across the full stack to address technical challenges anywhere in the system.
• Experience with working in a cross-functional team that touches many of the core systems and user flows at Airbnb.
• Experience with service oriented architecture.
• Proficiency in one or more backend server languages (Java/Kotlin), and expertise in popular storage systems such as relational databases, noSQL and caching.
• Breadth of knowledge in identity and users domain is a plus

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Offices: United States