Senior Market Manager

The Community You Will Join:

Our Field Operations Team is growing and we want you to be part of it!  As the Senior Market Manager for Hawaii, you will play a critical role in the strategy, growth, and optimization of Airbnb’s ProHost community located throughout the Hawaiian islands. The ideal candidate will have a firm understanding of regulations and policies impacting the short-term rental space, an eagerness to develop strong in-person relationships with accounts, and drive inter-island growth strategies in collaboration with cross-functional partners. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The Difference You Will Make:

This role requires candidates to be based in the Hawaiian Islands. This role is not eligible for relocation support.

As a Senior Market Manager, you will be responsible for the supply health and growth in Hawaii by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day: 

• Build and manage partner relationships within assigned territory, with a strong emphasis on in-person relationships
• Proven ability to handle operational complexity and ability to maximize the impact of resources
• A deep, nuanced understanding of local Hawaiian policy as it pertains to inter-island short term regulations, threats, and opportunities
• Experience designing regional sales plans
• Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts 
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals 
• Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region 
• Support host community programs in your region
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Prospect and onboard new, high-quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market 
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long-lasting partnerships
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners 
• Respond to and deliver exceptional service to your professional hosts & hotel partners in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Your Expertise:

• 10+ years of experience in new sales, account management, and partner support
• 2+ years of hospitality/travel industry experience is a plus
• Strong time management and prioritization skills
• Proven track record of being able to effectively work a leads pipeline or book of business
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
• The ability to get things done with constantly changing priorities, projects, and deadlines
• Able to travel to assigned markets 
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Charismatic self-starter who is resourceful and self-sufficient
• Well connected to the local host and hospitality community to support supply growth in the region.

Your Location:

Due to the nature of this position, the successful applicant will need to be based in Hawaii to be able to conduct their work. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Offices: Hawaii, United States