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Supply Tooling and Operations Lead

Gurugram, India
Role overview Application

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

We are seeking a Supply tooling & Operations Lead or Platform Manager to lead the optimization of the tools and technologies used to deliver a 10 star experience to our Hosts.

The Difference You Will Make:

  • You will be a part of the Airbnb Supply Operations team and will focus on the development of best in class tooling platforms that can accelerate our efforts to onboard and manage high quality supply on
    our platform.
  • You'll be responsible for evolving the technology that underpins our Host Scaled Operations processes, addressing the inherent complexities of managing the lifecycle of millions of Airbnb Hosts.
  • You will partner with a cross functional team of engineers, designers, product managers, data scientists, and operations experts to deliver world class quality supply. Your work will be pivotal toshaping the future of hospitality and travel.
  • You will monitor and drive development progress of our technology implementation plans, identifying roadblocks, and removing them.
  • You will combine agility, flexibility and strategic vision to balance long term and short term needs.

A Typical Day:

In the fast-paced and dynamic environment of Airbnb, no two days are the same. While the landscape is ever-evolving, here are some of the activities you'll engage in on a typical day:

  • Collaboration with Engineering team: Review ongoing projects, ensuring alignment on priorities and addressing any immediate blockers. Collaborate closely with the engineering team to clarify requirements, refine requirements, and ensure that our initiatives are set up for success
  • Deep Dive with Operations team: Understand the challenges and needs related to supply scaled operations, gathering insights to inform product decisions.
  • Idea Generation: Dedicate time to sit with engineers and operations leads, brainstorming and discussing innovative solutions. Together, explore alternative approaches, and pinpoint opportunities for product and process enhancements, ensuring the technology we build effectively meets our business needs.
  • Data Analysis: Analyze data to measure tool impact, identify usage patterns, and spot areas for optimization.
  • Stakeholder Meetings: Engage with internal stakeholders from various departments to gather feedback, manage expectations, and communicate upcoming changes. Many of these meetings would be in the US timezones and this flexibility is imperative.
  • Feedback Loop: Establish regular feedback sessions with our Scaled Operations team members and leadership, ensuring their insights and concerns are at the forefront of product development.
  • Product Roadmap Definition: Dedicate time to define, review and adjust the product roadmap, ensuring alignment with business goals, team needs, and user feedback. Write Product requirement documents to advance product roadmap. 
  • Vendor Management: Engage with potential technology vendors as part of a build vs. buy evaluation, assessing the feasibility and advantages of external solutions to meet our needs.
  • Close Collaboration and office presence: This role will require working closely with cross-functional teams, and regular in-office presence as necessary to enhance collaboration in alignment with business needs.

Your Expertise:

  • Bachelor's degree in a relevant field, or equivalent practical experience.
  • Minimum 10 years experience in digital tools and technology, with a proven track record of delivering impact in a dynamic product environment.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with agile methodologies and ability to adapt in a fast-paced environment.
  • Passion for Airbnb's mission and values.

Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:

  • Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
  • Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
  • Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
  • Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.