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Market Manager

Brisbane, Australia
Role overview Application

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.

The Difference You Will Make:

As Market Manager based in Brisbane, you will be responsible for the supply health and growth in key markets across Australia and New Zealand, by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert.

As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch.

You will help develop and iterate scalable localised supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day:

  • Build and manage partner relationships within assigned territory
  • Directly manage accounts to meet and exceed quarterly/annual sales goals 
  • Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
  • Prospect and onboard new, high quality supply in your assigned geography
  • Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
  • Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market 
  • Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
  • Hold regular optimisation calls and business reviews with your partners
  • Develop a deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners 
  • Respond to and deliver exceptional service to your professional hosts  in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
  • Work cross-functionally with product, communications, public policy, legal and customer support teams to ensure our long-term market success.

Your Expertise:

  • 5+ years of experience in new sales, account management, customer success and partner support
  • 2+ years of hospitality, travel or technology industry experience
  • Strong time management and prioritisation skills
  • Proven track record of being able to effectively work a leads pipeline and/or a book of business
  • Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
  • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
  • The ability to get things done with constantly changing priorities, projects and deadlines
  • Available to travel to assigned markets
  • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
  • Proven experience working cross-functionally
  • Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
  • Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus
  • Charismatic self-starter who is resourceful and self-sufficient
  • Fluency in English

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.