Business Analyst

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Analytics Centre of Excellence (ACOE) at Airbnb, based in India, is a hub of knowledge and expertise that aims to provide data-driven decision-making, enabling Airbnb's business goals. The ACOE's vision is to build a world-class analytics organization that provides scalable analytics. We work with various business functions such as payments, trust, digital, customer support, hosting, sales, social, compliance, risk, platforms and partnership & economics.

The ACOE's delivery framework streamlines data-driven decision-making by offering a comprehensive solution for metrics, actionable dashboards, performance optimization, impact measurement, ROI analysis, opportunity prioritization, anomaly-driven alerts, root cause diagnostics, and hypothesis testing.

The Community You Will Join: 

We are looking for a business insights analyst in our India Analytics team who will work with the AirCover Operations Team. The analyst must have functional expertise in building analytical solutions and be a trusted partner to product and business leaders, across marketplace teams through providing insights, recommendations, and enabling data driven decisions. This role will sit under the Business Insights family and support Product and Business leaders within our AirCover Operations.

The Difference You Will Make:

• Work with technical and business teams to develop robust insights, create data narratives and leverage Airbnb’s rich data to define metrics.
• Build business insights capabilities, passionate about solving complex problems with data; adding  a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis.
• You have a strong sense of urgency for and commitment to Airbnb’s mission of belonging.
• Develop a deep understanding of how guests and hosts interact with our AirCover platform and how we can improve processes, through structured and unstructured data sources.

A Typical Day: 

• Execute projects with regular direction;  providing constant updates to business stakeholders, analytics management and delivering against agreed timelines.
• Ensure the availability of data quality and data integrity for analysis and reporting, working closely with global operations and India analytics functions.
• Execute ad-hoc reporting, data investigations, uncover root causes,  prioritize demands and identify opportunities for the business, considering the business needs and long-term goals and objectives.
• Understand and solve business problems within assigned scope using relevant analytical tools and techniques, including descriptive, diagnostic, and predictive analytics.
• Understand how to best measure the performance of Airbnb products and business through new metrics and dimensions. 
• Present and drive ideations, solutions, and progress updates to the business stakeholders.
• Set a roadmap for projects up to a month ahead, after consulting with the team manager considering timelines and resources.

Your Expertise:

• 3+ years experience in an analyst role requiring data interrogation, analysis & storytelling.
• Advanced level proficiency in SQL & presentation tools like Google Slides, and PowerPoint.
• Intermediate level proficiency in Python/R, Tableau/Power BI.
• Intermediate level proficiency in ML techniques, cohort analysis, funnel analysis, segmentation, factor and sensitivity analysis, and statistical methods.
• Beginner level understanding of data warehouses/data lakes such as Presto, Hive, Teradata, Spark etc. 
• Ability to handle complex datasets and conduct analysis to preemptively identify issues & surface actionable insights & recommendations to mitigate risk.
• Good communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment.
• Hands-on experience partnering with internal teams to drive action and providing expertise and direction on insights generation, root cause analysis, and metric measurement.
• Exceptional problem-solving abilities, self-motivation and ability to work autonomously, taking ownership of projects and driving them to completion.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Knowledge and  experience in Marketplace  Operations and Insurance programs would be a plus

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

Please Note that this role is open for Gurgaon & Bangalore locations. 

Offices: Gurugram, India